Refund policy

Refund & Return Policy

At Velnoir, we strive to provide high-quality fragrances and a great customer experience. Please read our refund and return policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of perfumes and personal care products, we do not accept returns once the product has been opened or used.

However, we do accept returns under the following conditions:

The product was damaged during delivery

You received the wrong item

2. Return Request Process

To request a return, you must:

Provide a clear unboxing video showing the issue

Share your order ID and details

Without an unboxing video, we may not be able to process your request.

3. Refund Policy

If your return request is approved:

You will receive a full refund to your original payment method within 5–7 business days

In case of Cash on Delivery (COD), you will be asked to share your bank details or UPI ID for the refund

4. Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after delivery

Incorrect address provided by the customer

Failed delivery due to unavailability of the customer

Minor packaging damage that does not affect the product

5. Cancellation Policy

Orders can be cancelled only before they are shipped

Once shipped, cancellation requests will not be accepted

6. Contact Us

For any issues or queries, please contact us at:

Email: contactvelnoir@gmail.com

WhatsApp: 8108295503